Felopateer Palace will gladly accept the return of new, unused, and undamaged merchandise, within 14 days from the delivery date.

All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc).
Products purchased directly from our website must be returned to one of the following service centers, along with the purchase invoice and warranty card, for a return and full refund to be made.
Please return your merchandise to the service center of its corresponding agent as shown below:

 Service center
 Citystars , Shop 338 , Cairo ,Egypt                         
Tel :(+202)2480 22 77 , (+2)01223415525

Once your return is received by the above agent(s), reviewed and inspected (usually within 3 – 5 business days of receipt), your refund will be processed by Felopateer Palace. A credit will be automatically issued to your original form of payment within 7 business days. Please note, depending on your financial institution, it may take additional 2-10 business days for your credit to be applied and posted to your account. Please be advised that the initial shipping fee incurred by Felopateer Palace, will be deducted from the refunded amount on returned orders that were dispatched via ground shipping. We will refund the purchase price of the item less the original shipping costs even if the Free Shipping option was selected
(usually EGP 32-61).

Gifts with Purchase: Free or discounted items shipped as a promotional gift with purchase must be returned along with the qualifying item in the original condition as described in the Standard Return
Policy. The retail value of a gift with purchase not returned with the qualifying item will be deducted from the refund or credit amount.

Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), please contact customer service no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, please keep all packaging, contents and
immediately contact customer service via (+202)2480 22 77 , (+2)01223415525. Our customer service professionals may request photos
of the packaging to submit a damage claim with the carrier.

Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to the additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be re-shipped will be subject to a reshipping fee. If the package is returned and the customer has not contacted a Customer Loyalty Specialist the order will then be refunded back to the original form of payment.